Learning Objectives
Apply CDC CERC principles for effective crisis communication
Demonstrate nurse leadership skills during emergency response
Implement Psychological First Aid (PFA) techniques
Recognize and prevent burnout in self and colleagues
CDC CERC: Crisis and Emergency Risk Communication
CERC Principles
Be First
Communicate early, even with incomplete info
Be Right
Accuracy builds credibility
Be Credible
Honesty and transparency
Express Empathy
Acknowledge fear and suffering
Promote Action
Give meaningful things to do
Show Respect
Treat people with dignity
Key Insight
Acknowledging uncertainty is important: "We don't know yet, but we're working to find out" maintains credibility better than speculation or false reassurance.
Psychological First Aid (PFA)
PFA Core Actions
Non-intrusive, compassionate approach
Ensure immediate safety
Calm emotionally overwhelmed
Identify immediate needs
Address immediate needs
Link to social networks
Stress reactions education
Connect with resources
Recognizing Burnout
Signs of Burnout
- Emotional exhaustion and cynicism
- Decreased effectiveness
- Physical symptoms (fatigue, insomnia)
- Withdrawal from colleagues
Prevention Strategies
- Adequate rest between shifts
- Peer support and debriefing
- Work-life boundaries
- EAP resources
Congratulations!
You have completed all 10 modules of the Bioterrorism Preparedness course.
Your commitment to emergency preparedness strengthens our healthcare system and protects our communities.
Next Steps:
- Complete the 20-question final assessment
- Score 80% or higher to pass
- Pay the $10 certificate fee
- Receive your 4.0 contact hour CE certificate
Key Takeaways
CERC: Be first, be right, be credible, express empathy, promote action, show respect
Acknowledging uncertainty maintains credibility
PFA provides immediate practical and emotional support
Recognize burnout signs: exhaustion, cynicism, decreased effectiveness